Privacy policy

General provisions

This Policy sets out the procedure for collecting, using, storing and protecting the personal data of visitors to kazrap.kz. The data operator is the Kazakh Scientific Research Institute for Road Safety LLP (hereinafter "the Institute").

Data is processed in accordance with the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 "On Personal Data and Their Protection".

By submitting a form on the website, the visitor confirms that they have read this Policy and consent to the processing of the data they have provided to the extent described below.

What data is collected

The Institute collects only what is necessary to respond to an enquiry.

Data you provide yourself

• first name and surname or another form of address;
• the name of the organisation you represent;
• phone number;
• email address;
• the text of your enquiry and any information about the task included in the correspondence.

Data collected automatically

• IP address, device and browser type, interface language;
• addresses of pages viewed, date and time of the visit, referral source;
• cookies - see the Cookies page for details.

The Institute does not request or collect special categories of data, such as information about health, religious beliefs or ethnic origin, nor copies of identity documents or payment details.

What the data is used for

• responding to enquiries sent via the enquiry form or by email;
• preparing a proposal on the timing, scope and cost of work;
• corresponding on the project under discussion;
• anonymised traffic statistics and improvement of the website structure.

Data is not shared for advertising mailings and is not used for purposes unrelated to the enquiry without separate consent.

Legal basis for processing and withdrawal of consent

The basis for processing is the consent of the personal data subject, expressed by submitting a form or sending a letter to the Institute's address.

Consent may be withdrawn at any time: simply write to info@kazrap.kz from the address you used in your enquiry, or provide details that allow you to be identified. Once consent is withdrawn, processing stops and the data is destroyed within the time limits established by the legislation of the Republic of Kazakhstan, except for information that the Institute is required to retain by law or under the terms of a concluded contract.

Who has access to the data

The Institute does not sell personal data or transfer it to third parties for marketing purposes.

Access to the data is available to:

• Institute staff who handle enquiries and manage the project;
• hosting and email service providers - to the extent necessary for the website to operate and for emails to be delivered;
• government authorities - in the cases and in the manner expressly provided for by the legislation of the Republic of Kazakhstan.

Information on the server location and on cross-border transfer of data will be provided after the hosting provider is selected and before the website goes live.

Retention periods

• enquiries and related correspondence - no more than three years from the date of the last contact, unless a different period is set by contract;
• server visit logs - up to twelve months;
• data withdrawn by the data subject - destroyed within the time limits established by legislation.

How data is protected

The website runs over the secure HTTPS protocol. Access to the control panel and the Institute's email is restricted to staff accounts, software is kept up to date, and backups are made regularly.

Nevertheless, no method of transmitting information over the internet offers an absolute guarantee. The Institute takes reasonable organisational and technical measures but cannot rule out the risk entirely.

Visitor rights

With regard to your data, you have the right to:

• obtain information on what data is processed and on what basis;
• require incomplete or inaccurate data to be amended or supplemented;
• require the data to be blocked or destroyed;
• withdraw consent to processing;
• challenge the Institute's actions before the authorised body for personal data protection or in court.

Requests should be sent to info@kazrap.kz. A response is provided within the time limit established by the legislation of the Republic of Kazakhstan.

Cookies and analytics

The website uses cookies - small text files that the browser stores on the visitor's device. The cookies used, their purpose and retention periods are described separately on the Cookies page.

Analytics data is processed in anonymised form and is not linked to the name, phone number or email address of any specific visitor.

Changes to this Policy

The Institute may amend this Policy when legislation, the scope of data collected or the services used change. The date of the current version is shown at the top of the page, and the latest version is always published here.

Significant changes are also announced in the news section.

Company details and contacts

Kazakh Scientific Research Institute for Road Safety LLP

• Registered address: 7A Otegen Batyr St., Almaty, Republic of Kazakhstan
• Office address: 7A Otegen Batyr St., office 15, Almaty, Republic of Kazakhstan
• Email: info@kazrap.kz
• Phone: +7 702 823 33 33, messages via WhatsApp

The Business Identification Number (BIN) and details of the employee responsible for personal data processing will be provided once confirmed by the Institute.